Help Us Help You! Helpful Instructions for Submitting Tickets with the Client Success Team

The Haley Marketing Client Success team is here for all questions! If you need website edits, have website questions, have career portal questions, have social media questions, inquiries about your account, or aren’t sure where to start, we’re the ones to contact.  We’ll make sure to get your questions answered and get the right people involved.

You can open a ticket with our Success team by:

1. Emailing them at success@haleymarketing.com
2. From HelpMe.HaleyMarketing.com click “Submit a Request” in the upper right corner.
3. While logged into https://myhaley.haleymarketing.com/ click “Support Ticket”
4. Use our automated chatbot at www.haleymarketing.com

For us to quickly and efficiently help you, here are some tips and useful information to provide when reaching out to Success.

For websites:

• Include the URL of your website and URLs of any pages your questions/concerns are in regards to.
• If there's an issue, let us know what browser(s) you see the issue in.
• If there's an issue, let us know what device you're using.
• http://supportdetails.net/ is a helpful website for diagnosing your issue. You can either send us a screenshot of the page, send us the link under "SHARE THESE DETAILS," or fill out the fields under "SEND THESE DETAILS."
• Include screenshots and circle/highlight what you need assistance with.
• Include screen recordings if you can.

For Career Portals:

• Include your Career Portal URL.
• If it's an issue with specific job postings, include the job IDs and job posting titles.
• Include screenshots and circle/highlight what you need assistance with.
• Include screen recordings if you can.

For NetSocial:

• Let us know if you are Viewing As Myself or Viewing As Your Company.
• If you're reaching out for a posting issue, let us know if you created the post through "Share to My Accounts" or "Create Posts for Channels."

• If you posted through "Share to My Accounts," which social accounts did you share to? Is the issue with all or just specific social accounts that you shared to?

• If you posted through "Create Posts Through Channels," did you Select Socials to customize, and if so, which one(s) and which is the issue with? Which Channel(s) did you select to share to? Is the issue with all or just specific channels you shared to?

• Did you select Add to Queue, Share Now or Custom Time?

• Under Queue → Schedules, are there Posting times setup?
• If you see an Error under Queue → Delivered Posts, send a screenshot of the Error when you click on the Error button.