A frequent question we get in the support center asks for the difference between the "Category Mailing" and "Job Agent Alert Mailing" (Saved Search) emails that go out to candidates on the Career Portal.
Here are some examples to help differentiate these two types of emails coming from your Career Portal:
Here's a category mailing:
Here's a job agent/saved search mailing:
The big difference is in how they're generated.
Job Search Agent Mailing:
This is an automatic mailing that's sent out by the Career Portal whenever a new job matches any of the "Saved Search" criteria from a candidate.
How does this happen?
When a candidate uses your Career Portal, they're given an option to "Save" a search. These saved searches allow the candidate to easily search on the Career Portal again with a single click (their search preferences are saved). The criteria they choose for their search is what triggers the job agent mailings - when a new job is posted that matches their saved search criteria, they'll get a notification.
When are notifications sent?
Notifications are sent one time daily, beginning at 5am ET. We are releasing a change to the timing coming soon to deliver hourly or daily or weekly based on the candidate's preference. Watch out for release notes!
Candidates can see their saved searches by logging into the Career Portal:
The category mailings are category-based. When a candidate signs up for the Career Portal (or through the Haley Marketing application), they provide an email address and other contact info, they choose the types of positions that interest them (these are just the categories/industries on the Career Portal), and the consent to email them.
A client admin user in myHaley can then enable a category mailing for each category on the Career Portal. At this point, any jobs that are either featured on the Career Portal or newly posted in the last 7 days (regardless of featured status) get sent out in a "category mailing" to every candidate that has selected a particular category upon signup and approval to email enabled on their account. These mailings are proximity-based, as long as a candidate has entered a zip code when signing up.
These mailings are sent individually, so a candidate with 4 interested categories can receive up to 4 featured mailings a day.
When are notifications sent?
Category mailings can be sent either on-demand (which will queue up and send out within the next 10-15 minutes) or automatically on a weekly basis.
Notifications set to go out weekly are sent starting at 12:01am ET on the scheduled day, and the timing of delivery to the candidates can vary based on the volume of email sent; deliveries happen most of the morning and into the afternoon, and exact timing is not guaranteed.
Please note, category mailings and job search agent mailings go out for NEW job postings. If a job posting date is refreshed/updated, category mailings would NOT go out again for this job. It needs to be an actual new job posting.
Our training webinars cover this with video examples, and we encourage everyone to watch these, as well:
Job Board Basic Training Webinar
Job Board Advanced Training Webinar on Pre-Qualification Forms and Featured Mailings (updates to these videos coming soon)